15 May Case Study – Mowat & Co.
Mowat & Co. is an independent company of architects, designers and lateral thinkers who find elegant, often unexpected, solutions. Modern technology is at the forefront of their business.
About Mowat & Co.
Mowat & Co. have been a customer of LogoSystems for over 20 years. During this time we have seen their company transform and grow into one of the most reputable architects and market leaders in the design industry.
In order to keep up with the ever-challenging demands of their high-profile customers, Mowat & Co. rely on LogoSystems to keep their technology running smoothly.
Located in the Kennington Conservation area of Central London, Mowat & Co. are powered by 100% renewable fuels. Their portfolio includes many high-profile clients such as Marks & Spencer, the V&A, the National Gallery, and Berry Bros. & Rudd.
.For over 20 years Mowat & Co. have dedicated themselves to their clients’ needs, and it is of the utmost importance to never let them down. Achieving this requires technology they can rely upon, as well as a strong support team; this is where LogoSystems comes in.
Mowat & Co.'s Requirements
Onsite Mac Support
Onsite macOS Server Support
Network Security & VPN Access
Local Backup & Offsite Disaster Recovery
Reliable Business-Class Email
We provide Mowat & Co with an onsite support subscription to cover their Macs and their macOS Server.
On top of the day-to-day maintenance and proactive fault-monitoring, we recently migrated them from their old email system to a state-of-the-art Microsoft Office 365 Business-Class Email solution.
Office 365 is cloud-based and offers greater security and accessibility, giving them peace of mind while maintaining the importance of confidentiality for their clients.
When a water leak from an upstairs neighbour caused a complete Network outage we were there to get them straight back up and running.
More recently we have assisted with mobilising the business to be able to successfully work from home during the COVID-19 pandemic.
A Few Words from Mowat & Co.
We spoke to Mowat & Co.'s office manager, Rohan Kempadoo:
What challenges were you experiencing prior to coming on board with LogoSystems?
“Thankfully LogoSystems were already the IT support team when I took up my position so challenges were at a minimum.”
How have you/your business benefited since becoming a LogoSystems customer?
“We have gone through some major upgrades to our IT architecture, and LogoSystems have been integral to this. We have benefitted from a much improved set up, which has increased team efficiency and morale and with no down time. My team thinks that all of the upgrades have been easy and effortless, which I know has not been the case but is a testament to the excellent service provided by LogoSystems.”
What made our service stand out against our competitors?
“Having worked with many IT support service teams in other companies, I have found that LogoSystems deal with queries much quicker than others, they are always calm and efficient, getting to the heart of a problem with a minimum of fuss. On a personal level it has been a pleasure to work with the whole team as every query is dealt with in a very friendly & professional manner but with good humour too.
In addition, all of the upgrades and changes to our IT infrastructure have been relevant to our company requirements and available budget, which has not always been the case with other IT support companies.”