REPAIRS, UPGRADES & MANAGED CLOUD SERVICES
We were established in 1990 and have years of experience in looking after our clients' Mac networks. We deliver reliable high end IT support and managed services to Mac based businesses all over London and the South East. Our service desk provides a friendly rapid response, bringing speedy solutions to issues experienced by our users.
The server is the backbone of your IT infrastructure and needs careful manipulation. We use remote-access monitoring tools to monitor your Apple or Synology servers around the clock, identify issues and resolve them before they lead to failure.
Our subscriptions include email and calendar support which are the subject of most service desk requests. Configuring, installing, troubleshooting, adding mail forwarding and aliases to name but a few. We are a Microsoft reseller and offer Microsoft Office 365 business class email solutions to our clients.
In our opinion backups are probably the most important part of your IT support. We recommend, supply and install on-site backup solutions, along with off-site cloud based disaster recovery. We monitor these backups 24/7, troubleshooting and resolving issues when they arise.
LogoSystems have provided support for our Macs for almost 20 years. They have been our eyes and ears in IT, and we couldn’t imagine running our business without them.
LogoSystems advice and support is first class, and always relevant to the size of our organisation and requirements. They have made making major changes to our IT system seem effortless, with minimal disruption to the team, and no down time whatsoever.
Our dedicated IT support department operate at a fraction of the cost of an in-house team. Your business interacts directly with our Apple Certified Mac Technicians who provide the solutions to issues experienced by users.
We charge per Mac per month, enabling the simple modification of your agreement when you need devices added or removed. Our monitoring system alerts our technicians when certain problems arise, and your users can make contact with our service desk via email or telephone. We get straight to work, with most support tickets being resolved within an hour.
We proactively monitor for issues and offer unlimited access to our service desk and telephone helpline. We provide unlimited remote access support, and should a Mac need to come to our workshop it goes to the front of the queue. We cover all labour charges (including for accidental damage) and if a part is required we offer competitive rates.