Pay a low monthly support fee per Mac and when you have a support request or a hardware failure we are here for your team. You pay no labour, or workshop charges and go to the front of the queue every time.
We rarely fail to respond to a ticket within one working hour and have a solution within four working hours. In most cases as soon as you contact us we jump into action.
Our subscirption customers can call us for a chat about any Mac related issues or for advice regarding purchases or upgrades.
All new subscriptions include any repair and support labour charges required in order to rectify faults including workshop labour if a Mac needs to come into us.
Our RMM system monitors your devices for certain types of failure. We monitor for hardware failure, disk space running low, performance issues and backup completion.
When you place a support ticket with us our in house service desk ticketing system constantly reminds our technicians until the support ticket is closed ensuring you get the best possible service.
Our technicians are trained to the highest specification required by Apple and support software and Apple device hardware. They are also trained in customer service.
Where possible, we take control of a faulty Mac using our remote support system and resolve issues quickly and efficiently.
If a Mac that is covered by a LogoSystems support subscription needs to come into our workshop then that Mac will go to the front of the repair queue.
As part of a support subscription we can supply and monitor both local backup solutions and off site remote or cloud based backup solutions both of which are monitored 24/7.
