Mac Support Subscriptions

With a LogoSystems support subscription we become the dedicated IT support department for your Mac based business.
Our technicians get to know you and your staff and our service desk team provide a friendly, rapid response, bringing speedy Mac resolutions to your IT support requirements.

Benefits of a Mac support subscription

Our subscription clients enjoy all the following benefits
  • Certified Technicians
  • Our technicians are trained to the highest specification required by Apple to provide the best levels of support. We provide both Apple hardware and software support.

  • Ticketing System
  • Our ticketing system recognises our subscription customers & constantly reminds our team until the support ticket is closed ensuring you get the best possible service.​​​

  • Express Service & Response
  • We pride ourselves on super fast response times. We rarely fail to respond to a ticket within one working hour and have a solution within four. In most cases we jump straight into action.​

  • Low Monthly Fee
  • Pay a low monthly support fee per Mac and get no nasty spikes in your IT support budget. Subscription clients pay no labour charges and go to the front of the queue every time.​​

  • Telephone Support
  • As a subscription customer, you can call to discuss any problems you or your staff are having with a device or just for a chat about any Mac related issues including purchases or upgrades.

  • Remote Support
  • In most cases we can take control of a Mac using our remote support system in order to get a demonstration of an ongoing issue or to resolve a problem quickly and efficiently.

  • 24/7 System Monitoring
  • We pride ourselves on rapid response times. We rarely fail to respond to a ticket within one working hour and have a solution within four. In most cases we jump into action immediately.​

  • eMail Provision & Support
  • We include email and calendar support which are the subject of most service desk requests.
    We are a Microsoft reseller and offer Microsoft365 business-class email solutions to our clients.

Priority Support & Service

We train our support desk ticketing system to recognise your email domains and our phone system to recognise your telephone numbers and as soon as you contact us you go to the front of the queue. We support your team working from home, in the office, or when they are travelling.
Working from home

Cloud based server support

We partner with Dropbox Business to supply and support offer industry-leading cloud storage with advanced users & groups and private zones. Whether your team work in an office, from home, on the go, or a mix of them all, Dropbox Business follows you on all of your devices and gives you super-fast access to all of your files at any time.

Office based server support

The Server is the backbone of any IT infrastructure and needs careful support by qualified technicians. We use remote monitoring systems and remote access technology to monitor servers around the clock, allowing us to identify issues and resolve them before they lead to failure. We specialise an all Apple Servers and Synology NAS Servers.