Our technicians are trained to the highest specification required by Apple to provide the best levels of support. We provide both Apple hardware and software support.
Our ticketing system recognises our subscription customers & constantly reminds our team until the support ticket is closed ensuring you get the best possible service.
We pride ourselves on super fast response times. We rarely fail to respond to a ticket within one working hour and have a solution within four. In most cases we jump straight into action.
Pay a low monthly support fee per Mac and get no nasty spikes in your IT support budget. Subscription clients pay no labour charges and go to the front of the queue every time.
As a subscription customer, you can call to discuss any problems you or your staff are having with a device or just for a chat about any Mac related issues including purchases or upgrades.
In most cases we can take control of a Mac using our remote support system in order to get a demonstration of an ongoing issue or to resolve a problem quickly and efficiently.
We pride ourselves on rapid response times. We rarely fail to respond to a ticket within one working hour and have a solution within four. In most cases we jump into action immediately.
We include email and calendar support which are the subject of most service desk requests.
We are a Microsoft reseller and offer Microsoft365 business-class email solutions to our clients.
