IT Support & Managed Services

For business

We become the Mac IT support department for your business. We integrate with our clients to resolve IT problems quickly and efficiently. Our technicians get to know you and your staff and our service desk team provide a friendly, rapid response, bringing speedy Mac solutions to Mac based companies in London and the South East

Benefits of a Mac Support Subscription

Low Monthly Fee

Pay a low monthly support fee per Mac and when you have a support request or a hardware failure we are here for your team. You pay no labour, or workshop charges and go to the front of the queue every time.​​

Lightning Fast Response

We rarely fail to respond to a ticket within one working hour and have a solution within four working hours. In most cases as soon as you contact us we jump into action.​

Telephone Support

Our subscirption customers can call us for a chat about any Mac related issues or for advice regarding purchases or upgrades.

Labour Charges

All new subscriptions include any repair and support labour charges required in order to rectify faults including workshop labour if a Mac needs to come into us.

24/7 System Monitoring​

Our RMM system monitors your devices for certain types of failure. We monitor for hardware failure, disk space running low, performance issues and backup completion.

Ticketing System​

When you place a support ticket with us our in house service desk ticketing system constantly reminds our technicians until the support ticket is closed ensuring you get the best possible service.​​

Certified Technicians

Our technicians are trained to the highest specification required by Apple and support software and Apple device hardware. They are also trained in customer service.

Remote Support

Where possible, we take control of a faulty Mac using our remote support system and resolve issues quickly and efficiently.

Express Services

If a Mac that is covered by a LogoSystems support subscription needs to come into our workshop then that Mac will go to the front of the repair queue.

Backup Monitoring

As part of a support subscription we can supply and monitor both local backup solutions and off site remote or cloud based backup solutions both of which are monitored 24/7.