Our subscription clients enjoy all the following benefits
Our technicians are trained to the highest specification required by Apple to provide the best levels of support. We provide both Apple hardware and software support.
Our ticketing system recognises our subscription customers & constantly reminds our team until the support ticket is closed ensuring you get the best possible service.
Express Service & Response
We pride ourselves on super fast response times. We rarely fail to respond to a ticket within one working hour and have a solution within four. In most cases we jump straight into action.
Low Monthly Fee
Pay a low monthly support fee per Mac and get no nasty spikes in your IT support budget. Subscription clients pay no labour charges and go to the front of the queue every time.
As a subscription customer, you can call to discuss any problems you or your staff are having with a device or just for a chat about any Mac related issues including purchases or upgrades.
In most cases we can take control of a Mac using our remote support system in order to get a demonstration of an ongoing issue or to resolve a problem quickly and efficiently.
24/7 System Monitoring
We pride ourselves on rapid response times. We rarely fail to respond to a ticket within one working hour and have a solution within four. In most cases we jump into action immediately.
eMail Provision & Support
We include email and calendar support which are the subject of most service desk requests. We are a Microsoft reseller and offer Microsoft365 business-class email solutions to our clients.
Priority Support & Service
We train our support desk ticketing system to recognise your email domains and our phone system to recognise your telephone numbers and as soon as you contact us you go to the front of the queue. We support your team working from home, in the office, or when they are travelling.
We partner with Dropbox Business to supply and support offer industry-leading cloud storage with advanced users & groups and private zones. Whether your team work in an office, from home, on the go, or a mix of them all, Dropbox Business follows you on all of your devices and gives you super-fast access to all of your files at any time.
The Server is the backbone of any IT infrastructure and needs careful support by qualified technicians. We use remote monitoring systems and remote access technology to monitor servers around the clock, allowing us to identify issues and resolve them before they lead to failure. We specialise an all Apple Servers and Synology NAS Servers.