1. Subscribe

Commit to us and we commit to you. Our subscription customers love us
(and we love them back).

2. Pay Monthly

Spread the cost of your Mac support with a monthly subscription and avoid nasty spikes in your IT budget.

3. Get Support

Get unlimited express expert help, advice and service related labour at no charge
(normally £120 per hour).

A BUSINESS THAT USES MACS NEEDS BUSINESS CLASS SUPPORT

WE PROVIDE THE IT SUPPORT THAT KEEPS YOUR BUSINESS RUNNING SMOOTHLY

You subscribe and we support you, simple as that.
Mac support subscriptions, Mac support agreements, Mac support contracts.  Yes they are all the same thing. We like to call ours a support subscription.

Why would I need a support subscription?
Non subscription customers who request support are charged £60 for express service, £150 call out fee if we attend site and £120 per hour.
Our onsite support subscription customers get all this included as well as unlimited support.

You get to know us, as we get to know you.
We are a small friendly business established in 1990.
All our technicians are fully qualified to deal with GDPR and data protection and we have multiple confidentiality agreements in place.
We build long term relationships with our subscription customers creating an environment of trust.

WHAT DO YOU GET WITH A SUPPORT SUBSCRIPTION?

DEDICATED MAC HELPDESK

Unlimited access to our Apple Certified Macintosh Technicians, dedicated helpdesk and online ticketing system.

TELEPHONE HELPLINE

Our technicians are available to discuss support issues and offer advice to our support subscription customers.

PROACTIVE FAULT MONITORING

Our Remote Monitoring & Management system checks for failures and warns us when issues arise.

EMERGENCY REMOTE ASSISTANCE

When a problem arises we connect to the Mac remotely to assist or watch while the issue is demonstrate to one of our technicians.

EMAIL USER MANAGEMENT

We provide Microsoft 365 accounts, manage email domains, add and remove email addresses, forwards and diverts and offer full support to users.

REPAIR LABOUR CHARGES

Any charges for labour relating to fault finding and repairs is included with a support subscription, normally charged at £120 per hour.

EXPRESS WORKSHOP SERVICE

If a Mac needs to come into our workshop it jumps straight to the front of the queue, Normally charged at £60.

EXPRESS CALL OUT FEES

Any visits to site relating to troubleshooting and repairs are included and are within 8 working hours. Normally charged at £210.

QUARTERLY PREVENTATIVE MAINTENANCE

We offer scheduled remote or onsite preventative maintenance to look for unwanted Apps, Adware, Malware and perform upgrades.

*Spare parts are chargeable at current Apple rates

MAC SUPPORT CONSULTATION & QUOTATION

We will provide you with a consultation to discuss your IT setup and support requirements along with a quotation for a monthly support subscription.

RECEIVE A FREE CONSULTATION & QUOTATION

Money


Our customer referral programme can
make you up to £750 per introduction!