We only collect personal data needed in order for us to maintain a working relationship with clients, suppliers and staff. This consists of the following information: First name, surname, address, postcode, email address, landline, mobile number and IP address.
• When adding a record to our database we confirm at the point of data collection that you are happy for us to retain your data
• We only hold as much data needed to maintain our relationship
• Data is only held for as long as it is needed
• Any information we hold on an individual can be requested by that individual.
• All data is stored within a GDPR compliant database on a secure SSL encrypted server
• Our premises is clearly signed that we are GDPR compliant and that CCTV images are being recorded and stored
• We endeavour to keep retained data relevant and up to date and may contact you for this purpose
• Data is never shared with third parties for sales or marketing
All time-scales given are subject to current backlog. All repairs are typically diagnosed within two working days of receipt unless our ‘Express’ service has been requested and paid for. All repairs will be formally quoted with the projected cost, providing the pre-paid labour charge of £90 is exceeded. Intermittent faults are difficult to replicate, therefore diagnosis time may be protracted. Due to the cost of certain parts the price of a repair can exceed the current value of a Mac. If we feel that this is the case we will inform you. Diagnosis fees are non refundable, however in the event of the device being a write off we will assist with transferring of data from a fully working source within the diagnostic charge.
Neither LogoSystems Ltd nor its employees will be responsible for data on hard disks or removable media. It is the customer’s responsibility to ensure data is backed-up, prior to booking-in for repair or assessment. The customer accepts that in extreme circumstances the data contained within the unit being left with LogoSystems Ltd may be lost or degraded. FURTHER THAT ALL SUCH DATA HAS BEEN BACKED UP BY THE CUSTOMER and that any such loss of data during any investigation, repair and the like by LogoSystems Ltd, shall not be their responsibility
All repairs require payment of £120 in order to activate the repair. This covers the cost of diagnostics, a quotation and if accepted, the first hour of labour. An ‘Express’ service is available, subject to workload and additional charges. Please be aware that the ‘Express’ service entitles you to priority service within LogoSystems Ltd’s queuing system only and is payable in advance. Delays to your repair where LogoSystems Ltd is not at fault will not be considered grounds for refund.
Please do not send in accessories (e.g. power cables, keyboards, mice etc.), unless there is a specific fault with them. LogoSystems Ltd will not accept responsibility for accessories.
Any parts removed and / or replaced become the property of LogoSystems Ltd, unless otherwise requested at time of booking-in by the customer.
LogoSystems Ltd have insurance to cover public liability, and the replacement of any customer machine damaged or lost during fire, flood or burglary. The policy covers the repair of damaged units or the replacement of stolen units with either the current market value in GBP or a replacement machine equivalent or better than the stolen or damaged unit. We are never responsible for the customers data. (Please see the Data section above) Should the customer require a higher level of insurance than this then it should be privately arranged by the customer before delivery to LogoSystems Ltd. Accordingly the machine must not be left by the customer if a higher level of insurance is required. Should the customer leave the machine at LogoSystems Ltd then by so doing the customer accepts the level of insurance offered.
LogoSystems Ltd. aims to complete repairs within 7 days of receipt, subject to the availability of parts. Completion dates are estimated, and whilst every effort is made to meet such dates, LogoSystems Ltd will not be responsible for any delays however caused.
LogoSystems Ltd reserves the right, for security reasons, not to return goods without the customer’s copy of the repair receipt and along with full payment (where applicable). If this is lost then proof of identity and ownership will be required for the collection of a product unless you are well known to us. Please be aware that LogoSystems Support agreement clients will always take precedence over non-contract customers.
Repaired hardware or hardware left for assessment will be stored for a maximum of 90 days. After this time, for data protection purposes, any data will be securely erased, the device dismantled, and responsibly recycled where possible, otherwise safely and legally disposed of without further notice.
The final balance of all repairs must be paid for before collection or delivery of the repaired unit can be arranged unless credit terms have been established. We will only offer credit terms to our support subscription customers. We accept all major credit cards, cleared cheques, BACS, CHAPS, and PayPal. Other payment methods may be acceptable upon request.