- LogoSystems shall provide the LogoSystems Support Service (”The Service”) as defined below during normal working hours i.e. 09.00 to 17.30 Monday to Thursday and 09:00 to 17:00 on Fridays (Saturdays, Sundays and public holidays excepted).
- The Service consists of the ongoing support and repair of computer hardware and software including adjustments and repair for satisfactory operation of the equipment. The Service does not cover for any loss of data.
The levels of support, response and coverage vary in accordance with the chosen coverage level detailed in the subscription invoice as prepared by LogoSystems at the beginning of each billing period.
- The customer shall pay for the cost of ;-
i) the replacement of any parts;
ii) the cost of any upgrades or installations that are not deemed to be fault related, at the discretion of LogoSystems.