You can place a fault call with us by calling 020 8469 2222.
Alternatively you can fill out the form below.
Once you submit the form we will contact you in order to proceed with the repair.
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Terms & Conditions
DIAGNOSIS All time-scales are subject to current backlog . All repairs, except iPods, are typically diagnosed within two working days of receipt unless our ‘Express’ service has been requested and paid for. iPods will be diagnosed within three working days. Non-warranty repairs will be formally quoted with the projected cost, providing the minimum labour charge of £75.00 + VAT is exceeded. Intermittent faults are difficult to replicate, therefore diagnosis time may be protracted. DATA Neither LogoSystems Ltd nor its employees will be responsible for data on hard disks, iPods, or removable media. It is the customer’s responsibility to ensure data is backed-up, prior to booking-in for repair. The customer accepts that in extreme circumstances the data contained within the unit being left with LogoSystems Ltd may be lost or degraded. FURTHER THAT ALL SUCH DATA HAS BEEN BACKED UP BY THE CUSTOMER and that any such loss of data during any investigation, repair and the like by LogoSystems Ltd, shall not be their responsibility. WARRANTY We can check the current warranty status of any machine via our computer systems, however if the customer disputes the indicated status, it is the responsibility of the customer to provide proof of warranty (i.e. sales receipt or sales invoice). Your repair will be delayed until proof of warranty is supplied . Manufacturer’s warranty covers hardware repairs only. Repairs necessitated by other problems are treated as non-warranty and are chargeable (this includes iPod software restore) . The majority of manufacturers’ warranties are ‘return to base’. When equipment is shipped in for warranty repair, the customer is liable for any courier charges, including delivery to the workshop and return to the customer’s site . LogoSystems Ltd nor its employees will accept liability for any damage caused in transit. Repair work under warranty (for Apple equipment only) will be completed free of charge. Apple’s terms and conditions will apply and ultimately LogoSystems Ltd have the right to refuse or charge for equipment repairs that are deemed "abusive" or accidental. CHARGES An ‘Express’ service is available, subject to workload and additional charges. Please be aware that the ‘Express’ service entitles you to priority service within LogoSystems Ltd’s queuing system only and is payable in advance. Delays to your repair where LogoSystems Ltd is not at fault will not be considered grounds for refund • iPod software restores are charged at £19.00 + VAT • All non-warranty repairs carry a diagnosis fee of £75.00 + VAT. If the diagnosis is accepted and a chargeable repair carried out then the diagnosis fee is waived. If the repair is not accepted then the diagnosis fee of £75.00 + VAT is payable upon collection of the faulty unit. ACCESSORIES Please do not send in accessories (e.g. power cables, keyboards, mice etc.), unless there is a specific fault with them. LogoSystems Ltd will not accept responsibility for accessories. REPLACEMENT PARTS Any parts removed and / or replaced become the property of LogoSystems Ltd, unless otherwise requested at time of booking-in by the customer. Please be aware that parts supplied by Apple under Warranty or the AppleCare Protection Plan are returned to Apple and cannot be made available to the customer • Parts supplied by manufacturers may, in some cases, be refurbished rather than new. Replacement parts / repairs carry a 90-day warranty from date of receipt from supplier to LogoSystems Ltd • Prices quoted for Apple parts will be for an ‘Exchange’ part unless otherwise stated (i.e. faulty part needs to be returned to Apple, in order for the reduced price to apply). However, certain parts are not available as ‘Exchange’, please ask a member of the Service Department for confirmation. COMPLETION LogoSystems Ltd. aims to complete repairs within 7 days of receipt, subject to the availability of parts. Completion dates are estimated, and whilst every effort is made to meet such dates, LogoSystems Ltd will not be responsible for any delays however caused • Repaired hardware will be stored for a maximum of 90 days after the customer has been notified of completion, however a storage charge of £2.50 per working day will be levied on all units not collected after 14 days. After this time, the hardware maybe disposed of and any disposal proceeds become the property of LogoSystems Ltd. If a unit has been quoted for a repair and the repair refused or the unit deemed an insurance write off then we reserve the right to dispose of it after 90 days.• LogoSystems Ltd reserves the right, for security reasons, not to return goods without the customer’s copy of this booking-in form and along with full payment (where applicable). If this is lost then proof of identity and ownership will be required for the collection of a product unless you are well known to us. Please be aware that LogoSystems Ltd’s Maintenance Contract clients will always take precedence over non-contract customers. INSURANCE LogoSystems Ltd have insurance to cover Public liability, and the replacement of any customer machine damaged or lost during fire, flood or burglary. The policy covers the repair of damaged units or the replacement of stolen units with either the current market value in GBP or a replacement machine equivalent or better than the stolen or damaged unit. We are never responsible for the customers data. (Please see the Data section above) Should the customer require a higher level of insurance than this then it should be privately arranged by the customer before delivery to LogoSystems Ltd. Accordingly the machine must not be left by the customer if a higher level of insurance is required. Should the customer leave the machine at LogoSystems Ltd then by so doing the customer accepts the level of insurance offered. PAYMENT All repairs must be paid for upon collection of the repaired unit unless credit terms have been established. We will only offer credit terms to maintenance contract customers. We accept cash, cheques, BACS, CHAPS, PayPal and all major credit cards. Other payment methods may be acceptable upon request. All work undertaken is subject to our Terms and Conditions above, and where appropriate, our Support Contract Terms and Conditions.
I have read the terms and conditions (particularly the section on data) and am happy to continue ... This box must be ticked to continue.