Levels of Support- LogoSystems

Macintosh Levels of Support

Levels of Support Pay As You Go Warranty AppleCare Support Contracts Remote Support Contracts Support Contracts Free iPod Offer Remote support Macintosh For Sale Upgrades Installations Data recovery Prices Apple repair extensions Terms & Conditions






























8 Greenwich Quay Clarence Road London SE8 3EY Tel: 020 8469 2222 Fax: 020 8469 2222 service@logosystems.co.uk Workshop hours Mon-Thu 9-5:30pm Fri 9-5pm

Here are the different levels of service we offer and what each of these services include. You can click on the column titles for more information relating to the service. We are running a special offer between now and Christmas 2008. Please click here for details.

	Pay as you go	Apple Warranty	AppleCare	Remote Support Contract	Return to Base Support Contract	Premium Support Contrract
Repair Location	Workshop or on-site	Workshop or on-site	Workshop or on-site	Via Broadband	Workshop	On-site
Response Time *	Not Guaranteed	Not Guaranteed	Not Guaranteed	3 Working Hours	3 Working Hours	8 Working Hours
Call Out Fee	£100.00	£100.00	£100.00	N/A	N/A	Included
Labour (Per hour)	£75.00	Free	Free	Included	Included	Included
Parts Coverage	£ Apple RRP	Included	Included	£ Apple RRP	Included	Included
Remote Support (Per Hour)	£75.00	£75.00	£75.00	Included	Included	Included
System Consultancy	£75.00	£75.00	£75.00	Included	Included	Included
Loan Equipment (Per Day)	£50.00 **	£50.00 **	£50.00 **	£50.00 **	Included **	Included **
Express Diagnosis	£50.00	£50.00	£50.00	Included	Included	Included
Software Support (Per Hour) ***	£75.00	£75.00	£75.00	Included	Included	Included
E-Mail / Internet Support	£75.00	£75.00	£75.00	Included****	Included	Included

* All response times are in working hours
** When available
*** Software support coverage only covers legally purchased software for faults. (Not instructional assistance)
**** So long as you have a working broadband connection

Please note: None of the above agreements cover accidental damage.